Artificial intelligence: an opportunity to bridge the skills gap
Recent studies show that generative artificial intelligence significantly improves workers’ performance in tasks involving information analysis, written communication and decision-making.
The effect is particularly significant among people with lower levels of education: access to AI tools considerably reduces performance gaps, democratising skills that previously required specialised training.
This technology could facilitate the performance of activities that traditionally required higher levels of formal education, presenting an opportunity for a greater number of staff to take on more complex tasks.
However, human capital remains essential. AI does not eliminate differences in knowledge or experience, but rather makes constraints on implementation more flexible. Furthermore, some benefits persist even when the tool is no longer available, suggesting that interaction with AI promotes learning processes.
A warning for businesses: Currently , the use of AI is concentrated in highly skilled sectors. Unless inclusive adoption policies are put in place, AI could reinforce existing gaps rather than reduce them.
Promoting training programmes, developing digital skills and implementing inclusive organisational strategies will be key to ensuring that the benefits of this transformation are distributed equitably within your organisation.