MITECO ends unsolicited commercial calls in the electricity sector

On February 10, 2026, the Council of Ministers approved the new Royal Decree which approves the General Regulation on the supply, marketing, and aggregation of electricity, driven by the Ministry of Ecological Transition and Demographic Challenge (MITECO). This regulatory framework introduces a general prohibition of unsolicited commercial calls, strengthens user protection, and redefines the obligations of marketers, granting consumers more transparency and decision-making power.

Key points:

• Prohibition of unsolicited telephone contact: the regulation prohibits providers from calling to promote services or formalize contracts without the user's express request. The measure aims to curb practices considered aggressive and complements existing obligations in the telecommunications and customer service fields.
• Simplified procedures for changing providers: the new framework facilitates switching suppliers, increases transparency about the process, and eliminates the possibility of imposing minimum contract periods or penalties that hinder consumer mobility among different suppliers.
• New contracting modalities: the regulations allow consumers to contract with multiple providers simultaneously, purchase energy directly from producers, and adjust their power to different time periods, from months to hours, to optimize their energy costs.
• Regulation of the independent aggregator: a specific legal framework is incorporated for those who carry out demand aggregation functions, promoting active user participation and contributing to more flexible and efficient management of the electricity system.
• Centralized access to consumption data: Red Eléctrica will manage a single access point to information for each supply, which will allow consumers to control their data more easily and authorize, if they wish, their transfer to third parties.
• Greater transparency in contract modifications: when there are changes in prices or conditions, providers must provide clients with a separate document that clearly explains the impact of the change on their bill, including a comparison between previous and new rates.
• Deadlines for adaptation and control of irregularities: providers have four months from the approval of the Royal Decree to comply with various obligations, and within the same period, the CNMC must present a report to MITECO on the evolution of irregular practices; noncompliance with consumer protection obligations can be classified as a serious infraction with penalties of up to £5.5 million.

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